SAN RAFAEL, Calif. (January 31, 2008) – Market Metrix, LLC, the leading provider of customer and employee feedback and performance tools for the hospitality industry, today announced annual results of the Market Metrix Hospitality Index (MMHI) for 2007. Enterprise Rent-A-Car, Kimpton Hotels, and Sun Country Airlines ranked number one in rental car industry, hotel and airline customer satisfaction, respectively.
Since the Market Metrix was instituted in 2002, Enterprise has been recognized as the leader in customer satisfaction in the car rental industry 21 out of 22 times.
MMHI Top-Hospitality Rankings 2007
Car rental: Enterprise
Hotel Overall: Kimpton Hotels
Airline: Sun Country
Luxury Hotels: Rosewood
Upper Upscale: Kimpton Hotels
Upscale Hotels: Homewood Suites
Midscale w/ F&B: Park Plaza Hotels & Resorts
Midscale w/o F&B: Drury Inns
Economy Hotels: Jameson Inns
Timeshare Accommodations: Disney Vacation
Club Upscale Casino: Wynn Las Vegas
Casino: Borgata Casino
Hotel Reservations Website – Hotel Brand: SpringHill Suites
Hotel Reservations Website – Travel: Hotwire
(w/o F&B = without food & beverage)
About MMHI :
The Market Metrix Hospitality Index is a quarterly report of customer satisfaction with hotel, airline and car rental companies based on 35,000 in-depth consumer interviews. The MMHI ranks top hospitality brands by industry and, for hotels, by categories such as luxury, mid-price and economy. Detailed, in-depth and customized reports are available for subscribers. No other customer satisfaction index offers MMHI's reporting frequency, volume of customer interviews, cross-industry results or innovative satisfaction measures. For more information visit http://www.marketmetrix.com/hospitality.html.
About Enterprise Rent-A-Car:
Founded in 1957, Enterprise Rent-A-Car is headquartered in St. Louis and serves customers in the United States, Canada, the U.K., Ireland, and Germany. Enterprise is North America’s largest car rental company in fleet size, number of locations, and annual revenue, ranking No. 21 on the Forbes Top 500 Private Companies in America. Enterprise has ranked highest in customer satisfaction among airport rentals in eight out of the past nine years, according to J.D. Power and Associates Rental Car Satisfaction StudySM. Enterprise is owned by the Taylor family, which acquired the National Car Rental (nationalcar.com) and Alamo Rent A Car (alamo.com) businesses in 2007. For more information about Enterprise, visit enterprise.com.
